Mandiant Customer Success
Mandiant is ready to help you quickly realize the transformative experience the Mandiant Advantage platform promises. Our team of experienced practitioners and customer engagement specialists provide a key resource helping maximize your access to Mandiant’s industry leading expertise.
Subscriptions and Entitlements
Customer Success Subscriptions and Entitlements
|24/7/365 Web Portal and Phone Support|
| Knowledge Base Access|
E-Learning Product Training
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| Product Onboarding and Provisioning|
Integration and Configuration Assistance
Upgrade and Product Release Support
Proactive Deployment Health and Usage Monitoring
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| Designated Customer Success Manager|
Customized Success Plans
Operational and Executive Business Reviews
Expertise on Demand
|Flexible Access to Consulting Services, Threat Intelligence and Cyber Security Training / Certifications|
Premium+ Services For Security Validation
|Advanced Product Deployment and Optimization Assistance w/Designated Technical Account Manager|
Contact Customer Support
If you are experiencing a technical issue or have a question, please create a support case. Mandiant provides 24x7 global phone support.
Primary support language is English.
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Mandiant Advantage Portal
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About Mandiant Partner Program
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